Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at judy@kzhifi.com before sending your item back.

Please include your order number, the reason for your return, and photos or videos if the item is damaged, defective, or incorrect.

Once your return request is accepted, we will provide you with return instructions and information on how and where to send your package.

Items sent back to us without first requesting a return may not be accepted.

Return Address

Please contact us at judy@kzhifi.com before sending your return.

Recipient: KZ-Judy
Phone: +86 17722383024
Country: China
Province: Guangdong
City: Dongguan
Address: 2nd Floor, Building A, Longchangwei Chuangyuan, Dongcheng Street
Postal Code: 523000

Please do not send products back without first contacting our customer service team and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us at judy@kzhifi.com as soon as possible.

Please provide your order number and relevant photos or videos so that we can evaluate the issue and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement or refund.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, KZ will cover the applicable return shipping costs when a return is required.

If you are returning an item for a non-quality reason, such as changing your mind or ordering the wrong item, you are responsible for the return shipping costs.

We do not charge a restocking fee.

Original shipping charges, if any, are non-refundable for returns made for non-quality reasons.

Exceptions / Non-Returnable Items

We cannot accept returns in the following circumstances:

The return request is made more than 30 days after delivery.

The product has been damaged due to misuse, improper handling, accidental damage, or unauthorized modification.

Essential accessories or components included with the original order are missing.

The product is customized or personalized, unless it arrives damaged, defective, or incorrect.

The item is a gift card.

If you have questions about whether your item is eligible for return, please contact us at judy@kzhifi.com before sending it back.

Exchanges

If you receive a damaged, defective, or incorrect item and would prefer a replacement, please contact us at judy@kzhifi.com.

For other exchanges, the fastest way to get the item you want is to return the eligible item in accordance with this policy and place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right under applicable law to cancel or return your order within 14 days after delivery, without providing a reason.

The item must be returned in the same condition in which you received it, unused and in its original packaging, with proof of purchase.

This section does not limit any additional consumer rights you may have under applicable law.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank, credit card company, PayPal, or other payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at judy@kzhifi.com.

Order Cancellations

We accept order cancellation requests before an order has been shipped.

If your cancellation request is accepted before shipment, you will receive a full refund to your original payment method.

Once an order has been shipped, it cannot be canceled. After delivery, you may request a return in accordance with this Refund Policy.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Brand: KZ
Website Operator: Dongguan Yuanzhe Acoustic Technology Co., Ltd.
Chinese Legal Name: 东莞市原泽声学技术有限公司
Customer Service Email: judy@kzhifi.com
Phone: +86 17722383024
Business Address: Room 201, Building 1, No. 26 Hantang Street, Dongcheng Subdistrict, Dongguan, Guangdong 523000, China

Our customer service team will assist you with your return or refund request.