Return&Refunds Policy

At KZTWS, we want you to be satisfied with your purchase. Please review our return and refund policy below before requesting a return.

30-Day Return Policy

We accept return requests within 30 days after your order has been delivered.

To be eligible for a return, the item must be in its original condition, with all accessories, manuals, packaging, and other items included with the original shipment.

To request a return, please contact us at judy@kzhifi.com before sending the product back. Please include your order number and the reason for your return.

Once your return request is approved, our customer service team will provide the applicable return address and return instructions.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at judy@kzhifi.com as soon as possible and provide your order number, a description of the issue, and relevant photos or videos when applicable.

After we verify the issue, we will provide an appropriate solution, such as a replacement or refund.

For confirmed damaged, defective, or incorrect items, KZTWS will cover the applicable return shipping costs when a return is required.

Returns for Non-Quality Reasons

If you wish to return an item for reasons unrelated to product quality, such as changing your mind or ordering the wrong item, you may request a return within 30 days after delivery.

The product must be returned in its original condition with all original accessories and packaging.

For returns that are not related to a product defect, damage, or fulfillment error, the customer is responsible for the return shipping costs.

We do not charge a restocking fee.

Non-Returnable Items

We cannot accept returns for:

  • Products returned more than 30 days after delivery;

  • Products that have been damaged due to misuse, improper handling, unauthorized modification, or accidental damage;

  • Products with missing accessories, components, or packaging where the missing items materially affect the product's condition or value;

  • Gift cards;

  • Customized or personalized products, unless they arrive damaged, defective, or incorrect.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund after inspection. Your bank or payment provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since we approved your refund, please contact us at judy@kzhifi.com.

Original shipping charges, if any, are non-refundable for returns made for non-quality reasons.

Exchanges

If you receive a damaged, defective, or incorrect item and would prefer a replacement, please contact judy@kzhifi.com.

For other exchanges, the simplest option is to return the eligible item according to this policy and place a new order for the item you want.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at judy@kzhifi.com.

If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been shipped, it cannot be canceled and must be handled according to our return policy after delivery.

Return Address

Please contact judy@kzhifi.com before returning any item.

The appropriate return address and return instructions will be provided after your return request has been reviewed and approved. The return location may vary depending on the product and your shipping destination.

Do not return products to the address shown on the shipping package without receiving return instructions from our customer service team.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Customer Service: judy@kzhifi.com
Website: KZTWS.COM

We will respond to your request as soon as possible.