TERMS OF SERVICE

OVERVIEW

Welcome to KZ. The terms “we,” “us,” and “our” refer to KZ and the operator of this website, Dongguan Yuanzhe Acoustic Technology Co., Ltd. KZ operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

KZ is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate representations of our products and services in our online store. However, colors or product appearance may vary depending on the device, display, and settings used to access the store.

We do not warrant that the appearance of any product purchased will be identical to how it appears on your screen.

Product descriptions, specifications, availability, and other information may be updated from time to time without prior notice. We reserve the right to discontinue products or limit quantities offered to any person, geographic region, or jurisdiction where permitted by law.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. KZ reserves the right to accept or decline an order for legitimate reasons, including product availability, payment verification, suspected fraud, pricing errors, or shipping restrictions.

Your order is not accepted until KZ confirms acceptance. Payment must be successfully received and processed before an order is fulfilled.

Please review your order carefully before submitting it. If you request a cancellation after an order has been accepted or processed, we may not always be able to accommodate the request.

If an order is changed, declined, or canceled, we will make reasonable efforts to notify you using the email address, billing address, or telephone number provided with the order.

Purchases are subject to our Refund Policy.

Unless otherwise agreed in writing, products purchased through our consumer store are intended for personal or household use.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price displayed at the time the order is placed and will be shown in your order confirmation.

Unless otherwise expressly stated, displayed prices may not include applicable taxes, shipping charges, customs duties, import fees, or other charges imposed by local authorities.

Prices offered on our website may differ from prices offered through physical stores, marketplaces, distributors, or other third-party sales channels.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases.

You represent and warrant that any payment information you provide is accurate and that you are authorized to use the selected payment method.

SECTION 5 - SHIPPING AND DELIVERY

Shipping times displayed on our website are estimates and may vary depending on destination, carrier performance, customs processing, local regulations, weather conditions, holidays, or other circumstances outside our reasonable control.

For detailed information about shipping methods, estimated delivery times, and applicable shipping charges, please refer to our Shipping Policy.

We will make reasonable efforts to ensure orders are properly prepared and transferred to the applicable shipping carrier.

Nothing in this section limits any rights available to you under applicable consumer protection laws.

SECTION 6 - INTELLECTUAL PROPERTY

The Services, including trademarks, brand names, text, images, graphics, product photographs, videos, audio, designs, layouts, and other content, are owned by or licensed to KZ, Dongguan Yuanzhe Acoustic Technology Co., Ltd., or their applicable licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

Unless expressly permitted by law or authorized by us in writing, you may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit material from the Services.

KZ names, logos, product names, designs, and slogans are trademarks or other intellectual property belonging to KZ, Dongguan Yuanzhe Acoustic Technology Co., Ltd., their affiliates, or licensors, as applicable.

Shopify's names, logos, product names, designs, and slogans are trademarks of Shopify. All other trademarks appearing on the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools or functionality offered by third parties that we do not control or monitor.

Such tools may be provided on an “as is” and “as available” basis, subject to the applicable third party's own terms.

Your use of optional third-party tools is at your own discretion and risk. You should review the applicable third-party terms and policies before using them.

We may introduce additional tools, resources, or features in the future, which will also form part of the Services and may be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites or services provided or operated by third parties.

We are not responsible for the accuracy, content, policies, products, services, or practices of third-party websites.

If you choose to access a third-party website or service, you do so subject to that third party's applicable terms and policies.

Questions or claims relating to third-party products or services should generally be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

KZ is powered by Shopify, which provides the ecommerce technology that enables us to operate the Services.

However, purchases made through our store are transactions directly between you and KZ, operated by Dongguan Yuanzhe Acoustic Technology Co., Ltd.

Shopify is not the seller of products offered through our store and is not responsible for the fulfillment, quality, warranty, returns, or customer service associated with products purchased directly from us, except to the extent otherwise required by applicable law.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because the Services are hosted by Shopify, certain personal information may also be processed by Shopify in accordance with Shopify's Privacy Policy.

By using the Services, you acknowledge that information may be processed by Shopify and other service providers that help us operate our store, process payments, fulfill orders, provide customer support, prevent fraud, analyze website performance, and provide related services.

Please review our Privacy Policy for additional information about how personal information is collected, used, disclosed, and protected.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise provide ideas, suggestions, reviews, proposals, or other feedback (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, distribute, and display such Feedback as reasonably necessary to operate, improve, and promote the Services.

You represent that you have the rights necessary to provide the Feedback and that the Feedback does not violate applicable law or the rights of any third party.

Where required by law or applicable platform rules, you must disclose compensation or incentives received in connection with a review or endorsement.

We may remove Feedback that we reasonably determine violates these Terms, applicable law, or the rights of another person.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update information where reasonably necessary.

If an error materially affects an order you have already placed, we will make reasonable efforts to notify you and provide an appropriate resolution in accordance with applicable law.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

• violate applicable laws or regulations;

• infringe intellectual property or other legal rights;

• transmit false, fraudulent, or misleading information;

• distribute malicious software, viruses, or harmful code;

• impersonate another person or organization;

• collect personal information unlawfully;

• interfere with the security or operation of the Services;

• engage in spam, phishing, scraping, or other abusive automated activity; or

• use the Services in a manner that materially harms KZ, Shopify, our customers, or third parties.

We reserve the right to restrict or terminate access to the Services where we reasonably determine that these Terms have been violated.

SECTION 14 - TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including in cases involving fraud, unlawful activity, security risks, material violations of these Terms, or misuse of the Services.

Termination does not affect rights or obligations that arose before termination.

Sections that by their nature should survive termination, including provisions relating to intellectual property, liability, indemnification, governing law, and privacy, will continue to apply.

SECTION 15 - DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot lawfully be excluded or limited.

We do not guarantee that the Services will always be uninterrupted, error-free, or available at all times.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, KZ, Dongguan Yuanzhe Acoustic Technology Co., Ltd., our affiliates, officers, employees, agents, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Your statutory consumer rights remain unaffected.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless KZ, Dongguan Yuanzhe Acoustic Technology Co., Ltd., our affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims arising from your unlawful use of the Services, your material violation of these Terms, or your infringement of another person's rights.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by law.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure by us to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies referenced herein and other applicable terms posted on the website, constitute the agreement between you and us concerning your use of the Services.

SECTION 20 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

We may assign or transfer our rights and obligations in connection with a corporate restructuring, merger, acquisition, sale of assets, or other lawful business transaction.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements relating to the Services will be governed by the laws of the People's Republic of China, without prejudice to any mandatory consumer protection laws that apply in your country or region of residence.

To the extent permitted by applicable law, disputes arising out of or relating to these Terms or the Services will be subject to the jurisdiction of the competent courts in Dongguan, Guangdong Province, People's Republic of China.

Nothing in this section limits any rights a consumer may have to bring proceedings in another jurisdiction where such rights are provided by mandatory applicable law.

SECTION 22 - HEADINGS

Section headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You may review the current version of these Terms of Service at any time on this page.

We reserve the right to update or modify these Terms from time to time. Where required by applicable law, we will provide notice of material changes.

Changes will become effective when posted or on the effective date specified in the applicable notice.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service may be sent to us using the contact details below:

Brand: KZ
Website Operator: Dongguan Yuanzhe Acoustic Technology Co., Ltd.
Chinese Legal Name: 东莞市原泽声学技术有限公司
Email: Judy@kzhifi.com
Phone: +86 17722383024
Business Address: Room 201, Building 1, No. 26 Hantang Street, Dongcheng Subdistrict, Dongguan, Guangdong 523000, China
Unified Social Credit Code / Tax Identification Number: 91441900MA50YYE11G
Country/Region of Registration: People's Republic of China