Shopping & Warranty information

What Shipping Methods Are Available?

We ship via UPS and USPS. Rates are calculated per order and will be shown at checkout. Ship times are variable based on location, and are subject to uncontrollable factors like order volume and weather conditions. If your return is within 30 days of purchase (refunds and exchanges only). For warranty claims, please see instructions below.

Will my headphones work with my iPhone / iPad / iPod / Android / Computer / Walkman / Blackberry / CD Player / Etc?ble?

Yes. Our 3.5mm gold plated plug is the standard for most devices and works in everything we have come across. We are not positive about 8-track or laser disc, and suggest you get a new device for listening to music on if this is your question. All LSTN wireless products use the Bluetooth™ standard, and work with most Bluetooth-compatible devices. For specific questions, please contact your device's manufacturer.

How great is your warranty?

It's pretty darn great!  If your headphones, earbuds, or speakers break or malfunction within a year of purchase, you can trade them in for brand new ones. Please contact start a ticket, and let us know what’s up to get started on your warranty claim. Please have your receipt, purchase confirmation, or order number ready to go! Our warranty covers products purchased from.... and our official, authorized retailers ONLY.

How do I return my product?

Please contact our support to start a ticket.We will respond to your inquiry as soon as possible. As your return is within 30 days of purchase (refunds and exchanges only). For warranty claims, please see instructions below.

General Questions

Are KZ headphones noise-canceling?

Passive noise reduction is adopted , mainly through the delicate design of the external cavity close to the auricle, and the silicone earplug sound insulation material surrounds the ear to form a closed space to block the external noise.

What Shipping Methods Are Available?

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Will my information be protected?

Yes. We will never sell or use your information for anything other than sending you what you ordered. Please see our Privacy Policy for additional questions. I constantly get hit on by attractive guys / girls because my KZ headphones are so cool. What can I do? Say hello to them. You're welcome.



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